What we do
Once a referral is received by Care Coordination, it is passed to one of our needs a assessors – a health professional (generally, but not always a registered nurse) with assessment within their scope, and who has been trained to use the nationally mandated assessment tool, interRAI.
The assessor will make contact with the potential client (or sometimes their representative) and discuss the current situation and expectations, in order to establish an assessment plan.
Accurate assessment of the needs of clients is the key to Care Coordination’s success. Care Coordination primarily uses two primary interRAI tools: the Contact and Home Care assessments.
Using the InterRAI suite of internationally validated, electronic assessment tools, our experienced health professionals are able to accurately assess and measure the needs of clients and then facilitate the care they need.
Depending on needs, this may include:
Direct Referral
A direct referral to a home and community support provider who will undertake an assessment to determine what supports are appropriate.
Phone Assessment
A Care Coordination assessor may be able to complete an assessment over the phone.
Face to Face
A Care Coordination assessor may complete a face-to-face assessment in a clients home.
interRAI Assessment
An interRAI assessment is entered directly onto a laptop computer. This enables to assessor to immediately identify areas where there are opportunities to support or enhance function and health.
Our Promise
The ideals we aspire to are Care, Partnership, Respect, Excellence and Integrity.
Care
We care for and about our clients, our customers and our fellow workers
Partnership
We will achieve more by working as a team
Respect
Those whom we care for and work with deserve our respect as clients or colleagues
Excellence
Continually looking for improvement will make this a better place to work in and also benefit our community
Integrity
We will keep our word and act in good faith in our dealings with others
Get in touch
If you have a question about your services or want to give feedback, please get in touch.
Our office hours are 8:00am - 5:00pm, Monday till Friday (ex. Public Holidays)
If it's an emergency, please call 111.